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Monica Williams - Naturopath, Privacy

Privacy Information


Privacy Act Amendment (2000)

In line with the Privacy Act Amendment (2000) implemented in December 2001 all information about you, is kept in the strictest confidence. As part of providing a service to you, your personal health information may be used in the course of your health care administration. Specifically this relates to the administration of prescription by clinic staff, writing referrals, requests and scripts pertinent to your care. This consent allows those directly involved in your health care access to the information necessary to implement a high standard of health service.


HEALTHIER BY CHOICE - clinic privacy practices

At the clinic we take your privacy seriously. It is important that you know that during your consultations with us, we will be collecting personal information and consultation information. All consultations are held strictly confidential and is not held on any third party platform, unlike medical clinics.   


CONFIDENTIALITY - We handle your personal information, and all information provided in your session, as absolutely confidentially, and all in-session information is privately held between you and your practitioner only. No discussion between adults and children over 16 will be undertaken without your verbal or written consent, unless it pertains to the administration of your Naturopathic prescription or practitioner professional mentoring, in which case all identifying information is withheld for your personal privacy.

THIRD PARTY APPS - We do NOT store client notes on any third party app or on any cloud based server. The only information on a third party is your booking information in the calendar - name, phone, area, and any notes you add when booking online. We are very particular about this, and commit to zero personal health information and consultation notes in any third part app. 


CHILDREN - Information about children will be shared with the primary carer as appropriate, unless the child expressly asks for confidentiality. We comply with legal guidelines where it applies to consultations with minors.


BOOKINGS - Our online booking module collects basic information - Name, phone number, email address and suburb. , appointment time and date. This is the only information  we store on a third party platform.  No personal consultation information is held  online.


PRESCRIPTIONS - If your prescription is dispensed by a third party provider like or Obourne, only your product selection, contact and postal information is held with them,  not your consultation information. Your address is entered by you when you order. 


If you do not wish to have your name, email address, phone number, and prescription products handled in this way, please let us know when you book in, or as soon as possible thereafter.


Your attendance at your appointment implies that you understand our process for administration and customer service.

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